Refund Policy
Every browser tool on PixConvert.com is free, so this policy only covers paid plans (Plus and Pro) and credit packs. Orders are processed by our online reseller Paddle.com, the Merchant of Record for all our orders.
1. 14-day refund
You can get a full refund within 14 days of any payment, as long as you have not used any credits from that payment. This covers your first subscription payment, renewals and credit packs.
2. Used credits
Once you use credits from a payment, that payment can no longer be refunded. Each cloud AI job runs on paid GPU servers, so its cost is already spent.
3. Failed jobs
You never pay for a failed job. Credits are held when a job starts and go back to your balance automatically if the job fails or is cancelled.
4. Cancelling a subscription
You can cancel at any time from your account page. You keep your plan and credits until the end of the period you already paid for, and no further charges are made.
5. How to ask for a refund
Email support@pixconvert.com from the address on your account and include the order number from your Paddle receipt. You can also contact Paddle directly through the link in your receipt email. Approved refunds go back to your original payment method.
6. Your legal rights
This policy does not limit any rights you have under the consumer laws where you live. If those laws give you more, they apply.
7. Contact us
Questions about this policy? Email us at support@pixconvert.com.